Cancellation & Refund Policy

At Caninokare, we are committed to providing the best service and ensuring customer satisfaction. We understand that plans may change, and we aim to accommodate cancellation and refund requests wherever possible. Please read this policy carefully to understand the applicable terms and conditions.

Cancellation Policy

  • Order cancellations will be accepted only if requested immediately after placing the order.
  • If the order has already been processed, shipped, or dispatched to the vendor, cancellation may not be possible.
  • Orders for perishable items, such as food and supplements, cannot be cancelled once processed. However, a refund or replacement may be issued if the product quality does not meet expectations.

Refund & Replacement Policy

We strive to ensure the quality and safety of every product we deliver. If you receive a damaged, defective, or incorrect item, please follow the steps below:

  • Report the issue to our Customer Service team on the same day of delivery.
  • The complaint will be reviewed, and once confirmed by our team, an appropriate resolution will be provided.
  • If the product received does not match the description or expectations, kindly inform our support team on the same day of receipt for further assistance.

Warranty & Manufacturer Issues

  • Some products may come with a manufacturer’s warranty. In such cases, customers are advised to contact the manufacturer directly for resolution.
  • Caninokare will not be responsible for issues related to manufacturer warranty claims.

Refund Process

  • If a refund is approved by Caninokare’s management, it will be processed within 3–5 business days.
  • Refunds will be credited to the original payment method used during the purchase.

Contact Information

For any queries or assistance, please contact our Customer Support Team:

Address:
Modern Enterprises
No. 129, Lighthouse Road
Coimbatore, Tamil Nadu – 641001